FAQs

For a secure and seamless payment process, we use Shopify Payments powered by Shopify. This ensures that your transaction is safe, allowing you to shop with confidence.

To redeem a discount code, simply input it in the "Discount Code" field during checkout. Make sure to double-check it before completing your order, as you may not be able to apply it retroactively.

Absolutely! As soon as your order ships, you will receive an email with tracking details. This allows you to keep an eye on your order's journey until it arrives at your home. Track Your Order

If you have any questions about your order, our dedicated customer support team is here to help. Get in touch with us at Support@vivahubb.shop. Please include your email address and order number to expedite the process.

To modify or cancel your order, please contact Customer Service at Support@vivahubb.shop. We will do our best to accommodate your request. Please remember that cancellations may not be possible once the item has been dispatched. For more details, please refer to our Refund and Return Policy.

If you experience any delays or issues with receiving your package, please first check with the carrier to confirm the delivery address. Additionally, providing your phone number can assist in expediting a claim with the carrier to locate your package, usually within a week.

Once your return is authorized, keep an eye on the return tracking number. After the item is received at our facility, we will issue your refund promptly within 2-3 business days.

For products requiring assembly, instructions are provided in the packaging. If you require further assistance, please contact our customer service at Support@vivahubb.shop, and we will provide you with online instructions for your product.